Confidentiality

Doctors, nurses and other health professionals need access to your records.  Patient confidentiality underpins the structure of the NHS and is a priority.  Dedicated teams of professionals make up the NHS and we will normally share your information only with others directly involved in your medical care. 

We aim to keep your health record confidential and we will continue to improve this.  We hope you feel confident that your information is safe.

For further information on your personal medical information, please visit Wirral CCG Privacy Notices

Protecting Privacy - Download our Booklet

COMPUTERS

We are a computerised practice. Patients should be aware that all practice staff use the computer system to prepare prescriptions, arrange appointments and help with queries.  All members of staff are required to treat information in the strictest confidence.

Extra security is possible for information of a very sensitive nature.  Please be reassured that practice staff have all received training in their responsibilities under the Data Protection Act 1998 and Caldicott Protecting Privacy.

Moreton Medical Centre is registered under the Data Protection Act & Freedom of Information publication scheme

Comments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

SUGGESTIONS

We welcome any suggestions for improving our service. If you have any ideas please write or talk to the practice manager.

COMPLAINTS              

It’s a busy world and we do our best but sometimes we don’t always get it right.  If you are dissatisfied with any aspect of our service and wish to make a complaint please ask to speak to the practice manager, Mrs Michelle Barr, who will give you a leaflet explaining the  complaints procedure.  We wish to assure you that any matter brought to our attention will be taken seriously.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

PATIENTS RIGHTS & RESPONSIBILITIES

• Patients will be treated with courtesy & respect by all members of staff
• Patients medical conditions will be managed according to the highest standards as defined by the profession
• Patients will receive appropriate information about their condition & treatment
• NHS treatment should be readily available locally where this is feasible
• Patients with problems which are considered urgent will be seen the same day
• Patients will be able to see a doctor or other healthcare professional within 48 hours
• Patients should attend for their appointments at the arranged time. If this is not possible the surgery should be informed as soon as possible
• Patients should understand that a separate appointment is needed for each person
• Requests for help and advice for non urgent matters should be made during surgery hours only. We would request that patients treat the staff and doctors with courtesy and respect.

Please bear in mind that the reception staff have a very difficult job to do and they have may have to ask questions in order to direct you to the appropriate service

Please note that persistent failure to attend for appointments, or cancellation in good time, may result in removal from the practice list.

VIOLENT OR ABUSIVE PATIENTS

The Practice operates a zero tolerance policy towards violence and abuse.  The staff, patients, carers and visitors in the Practice have the right to work and be cared for in a safe and supportive environment.

Both verbal and physical violence against our staff is a crime and we will press for the maximum possible penalty for anyone who behaves in a violent or abusive way.  The Practice will contact the police if they feel that it is appropriate.

Teaching General Practitioner Registrars and Medical Students

Moreton Medical Centre is a teaching centre for all aspects of medical education and has close ties with the Medical School of Liverpool University.  Fully qualified doctors with extra hospital training spend twelve months at this surgery to gain experience in general practice.   They are at all times under the supervision of the partners.

The practice is also involved in the training of medical students.  Occasionally you may be asked if you would mind a medical student being present during your appointment with the doctor.  If you prefer to see your doctor in private, please say so at reception and your request will be honoured.  No medical student will take any responsibility for your medical treatment at any time! 

Because we are a teaching practice, you may be asked if you would mind your consultation being recorded on video tape.  This tape will be used to teach the doctors involved and will be destroyed after use.  This will be fully explained at the time, but if you have any objections please say so at reception.  We are most grateful to all our patients for their help in our training programme, remember efficient training means efficient doctors of the future.

During your consultation it may be necessary for you to be examined.  If you wish to be accompanied you can either:-

• Bring a friend or relative
• Have a member of staff/nurse accompany you.

If you require either of the above please advise your doctor or nurse at the begining of your consultation or a member of the reception team who will be happy to arrange this for you.

You may defer your examination if there are no chaperones available.